Returns & Exchanges

At Joseph Joseph, we want you to be completely satisfied with your purchase. If you change your mind, you can return any unused item in its original packaging within 30 days of receipt for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Ensure the products are in their original, sellable condition and securely pack them to prevent damage during transit.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and clear attach it to the outside of your parcel.

4

Drop Off and Track

Take your package to the nearest designated drop-off point and keep your proof of postage until your refund has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing